Speedcom Technologies Inc.
48434 Milmont Drive
Fremont, CA. 94538

Tel. 510-490-8080
Fax. 510-490-8282
sales@speedcom.net

Legal Information

PAYMENT METHODS

CREDIT CARDS
We accept all major credit cards including Visa, MasterCard, and American Express. There is no surcharge for using your credit card to make purchases with us. Please be sure to provide your exact billing address and telephone number-the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed upon processing your order.

MONEY ORDERS, CASHIER'S CHECKS, COMPANY CHECKS, AND PERSONAL CHECKS
We accept money orders, cashier's checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier's check. For personal and company checks, please allow up to 5 working days after receipt for clearance of funds before the order is processed.
We cannot guarantee the availability of a product by the time funds clear or payment is received.
We will charge a $25 fee on all returned checks.
Please see the full instructions below on how to pay using one of these methods.
Instructions for paying by cashier's check/money order
Include a print out of your order form from our website with payment our address above.

Product will be shipped when the check clears.
Note: Please write the order number on all payments. We also suggest sending the payment to us by Federal Express, UPS, etc. to track shipment more efficiently.
No Saturday Delivery.

SHIPPING POLICY
We will ship your product to you by the best method available for your specific needs, generally the same business day. You have the option of next day, second day, or ground shipping. Shipping charges are automatically calculated for you when placing an order. Total shipping charges are calculated based on the total weight of the all the items in your order.
We can process domestic orders only via the Web. For international orders, please e-mail us at shipping@speedcom.net
Note: We cannot deliver to P.O. Boxes. Shipments are subject to stock availability.

BACKORDERS
We automatically update our on-line store so that we may offer our members the most up-to date products available. Due to the popularity of some products, we may not always have an item in stock.
We have included item availability on our product pages so that you will always know if the item is available. You may still place an order for out of stock items to ensure that you will be the first to receive the item once it becomes available.
If your order is not in stock it will be placed on backorder and shipped when the item is available via UPS ground. You may cancel a backorder at any time prior to shipping by contacting order processing at rma@speedcom.net

RETURN POLICY
NO RETURN ON ANY ITEM UNLESS IT IS DEFECTIVE.
If your product becomes defective within the first thirty (30) days after the invoice date, you may get an immediate replacement. Before returning any item, you must contact our returns department via email or the world wide web within thirty days of your invoice date for a Return Merchandise Authorization (RMA) number.
No returns, of any type, will be accepted without a RMA number. Speedcom Technologies Inc. will not accept any sold Software/Hardware returns, except for same-item exchange only.
The RMA number is good for only one (1) item and must match the product authorized for return. Defective items may be returned for a same-item exchange only.
All products (unless noted on our site) are sold with the full manufacturer's warranty. The warranty period and service varies by manufacturer and product. Extended warranties are sometimes offered directly through the manufacturer; please contact them if you are interested in purchasing an extended warranty. In order to receive full credit, your purchase must be returned with shipping pre-paid. All items must be in "as-new" condition, in original packaging and with all warranty cards, manuals and accessories. Any discrepancies could result in a delay or partial forfeiture of your credit.
All items being returned must be received in our warehouse within 10 business days (two calendar weeks) of receipt of your RMA number and return instructions. Any discrepancies could result in a delay or complete forfeiture of your credit.

REPLACEMENT POLICY
Thank you for your purchase! Speedcom Technologies Inc. is confident in the quality of our products. If you have received a defective product please contact our returns department within 30 days by email to address: rma@speedcom.net to request a replacement.
Please refer to the following information when requesting a replacement:
(refer to packing slip)
Order Number
Bill-to zip code
Bill-to phone number
Please refer to the following instructions when sending your original item back:
All items must be in original condition with all packing material, manuals, software, and registration card(s).
Remember to include your packing slip from the original order.
You must write your RMA number on the outside of the package. The RMA number is good for only one (1) item and must match the product authorized for replacement.
Return your package to the address listed below. You must send your package(s) via UPS, Federal Express, or other delivery service with tracking information. (Don't send your package(s) via the U.S. Mail.)
All shipping and handling must be prepaid by the customer.

Return Address:
Speedcom Technologies Inc.
48434 Milmont Drive.
Fremont, CA. 94538

Note: The original item(s) must be received by our warehouse within 10 business days (two calendar weeks) of receipt of your return instructions. Any discrepancies could result in a delay or complete forfeiture of your credit.

Speedcom Technologies Inc. RMA Policy:

1. Speedcom Technologies Inc. will not accept any return without an RMA number.
2. Requests for RMA numbers must be made within 30 days of the invoice date via email only.
3. Please allow at least 2 business days for an RMA # to be issued
4. RMA numbers are good for 10 days.
5. All items must be in original condition with all packing material, manuals, software, and registration card(s).
6. Remember to include your packing slip from the original order.
7. You must write your RMA number on the outside of the package. The RMA number must match the product authorized for return.
8. Speedcom Technologies Inc. will not accept any opened Software returns.
9. The customer must prepay all shipping and handling.
10. Returns must be sent via UPS, Federal Express or Airborne. Please email return tracking numbers to rma@speedcom.net .
11. Please allow 2-6 weeks for replacement.
12. For replacements, you will need to place a new order, select personal check as the payment method and email the new and original order number, along with the RMA number, to rma@speedcom.net .When the original item is received, the new order will be released.
13. If part of a product becomes defective, the full product must be returned for credit or replacement.
14. If return for credit, you must file RMA request within 5 days of receiving date. Defective item must be received within 15 days of invoice date.
15. If item returned after 15 days but within 30 days, there is a 25% restocking fee. Shipping fee is non refundable under any condition.


Please contact our customer service department before you make a return. No returns will be accepted without an accompanying authorization number and a copy of the original invoice.

MANUFACTURER'S WARRANTY

Anytime after the first 30 days of invoice, all repairs and replacements will be handled subject to the terms and conditions of the product warranties. Manufacturer's warranties vary on each product. Extended warranties are available directly from select manufacturers. Manufacturers information is subject to change without notice.

SERVICE AND SUPPORT
All requests for technical service and support should be made directly to the manufacturer in accordance with their terms and conditions.

TAX
Speedcom Technologies Inc. is located in the state of California and is only obligated to withhold sales tax for delivery within that state. If you live outside of California, you do not pay any sales tax!

DISCLAIMER
All products sold are guaranteed to be 100% authentic, non-counterfeit. Purchaser acknowledges OEM versions are intended only for resale with new PC/Hardware and purchaser assumes all liability for compliance with end user restrictions. Purchaser accepts all responsibility for full compliance with manufacture restrictions.
Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty if any. Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have any questions, please inquire. Any and all liability is only for the products purchaser.

COPYRIGHT
All materials appearing anywhere on Speedcom Technologies Inc.'s Internet site are protected by worldwide copyright laws and treaty provisions. The copyright on such materials is held by Speedcom Technologies Inc. or by the original creator of the materials. None of the materials may be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any form or by any means other than as described by Speedcom Technologies Inc. or with Speedcom Technologies Inc.'s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on Speedcom Technologies Inc.'s Internet site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

TRADEMARKS
All trademarks or service marks are property of their respective owners.

Speedcom Technologies Inc. SAFE SHOPPING GUARANTEE
We would like you to feel completely comfortable while shopping at Speedcom.net, and we consider online security as one of the most important pieces of our electronic commerce offerings.

Secure Systems
Our purchase process utilizes Secure Socket Layers (SSL) transmissions, the industry standard for secure Internet transmissions. SSL encrypts all customer information on our Shopping Cart page, so that any customer information traveling from your computer to our servers is unreadable until it gets to us. Once your information is collected, we make sure that all customer information is stored only on highly secured systems.

IMPORTANT SHIPPING INFORMATION

1. Shipping and handling fees calculated on this site are estimates only. We ship UPS, so your actual cost is based upon the total weight of your package, your ZIP code, and the type of service you select (Ground, 3-Day Select, etc.).

2. Most orders received by 4:00 p.m. PST (M-F) will be shipped the same day. However, due to availability, some items require an additional 1 - 2 days.

3. Orders placed after 4:00 p.m. PST will be processed the next business day. Because our hours of operation are Monday through Friday, 9:30 a.m. - 5:30 p.m., orders placed on weekends (or after 2:00 p.m. Friday) will not be processed until the following Monday.

4. 3-Day Select Shipments: UPS does not deliver on weekends or on holidays. "3-Day Select" means your package's transit time will be 3 business days. Please note that transit time does not include UPS recording/processing time, and often it actually takes 4 business days for your package to leave our warehouse and arrive at your door.
Shipping Questions? Email sales@speedcom.net or call 510-490-8080.

INTERNATIONAL SHIPMENTS

International customers, please complete the following steps:

1. Send us an email with your order (complete product name as shown on site, product number if applicable, and price) and mailing address (Note: we do not ship to P.O. boxes). We will then calculate your shipping costs and email you within 2 business days.

2. Payment is via Wire Transfer or Western Union.
If the total amount is less than 200 dollars we accept Western Union.
If the total amount is larger than 200 dollars, we require wire transfer.

3. Once your payment is processed, email us the confirmation number. We will claim payment from a local agent and ship your order within 2 business days.

VERY IMPORTANT

International customers please check with your country for restrictions, duties, and taxes collected from your country. THERE WILL BE NO REFUND ON SHIPPING COSTS IF YOUR PRODUCT IS REJECTED AND RETURNED BY CUSTOMS OR DELIVERY FAILURE ATTEMPT.
Wire Transfer Charges:
Please be sure YOUR bank or transfer agent does not deduct wire transfer fees from the amount to be wired. There is a $20.00 Fee for All International Wire Transfer. Please email us at sales@speedcom.net for wire transfer information.
Please send us your Wire Transfer Reference # from the bank we can process it faster.